CCP Intermediate Level
Collections Management glossary
Every term this guide defines, A to Z, each with the chapter that teaches it. Open it when a word in a question is unfamiliar, and test yourself on it in the last week: cover the definition and say it in one sentence.
8 terms from the free first chapter
A
- Automated process
System-triggered reminders (SMS, automated calls, email) at defined days-past-due milestones, standard for high-volume, lower-value consumer portfolios, e.g. Kenyan digital lending apps that auto-trigger SMS reminders the day a repayment is missed.
Taught in Credit control and collections
C
- Centralised collections
One dedicated unit handles collections across the organisation, consistent process but less local/relationship knowledge.
Taught in Credit control and collections
- Consumer credit
Typically shorter cycles, standardised reminders (SMS, call, letter) escalating on a fixed timetable, common for Kenyan bank personal loans, mobile lending apps, and SACCO loans.
Taught in Credit control and collections
D
- Decentralised collections
Collections handled within business units or branches, closer to the customer relationship but less consistent practice.
Taught in Credit control and collections
E
- Export credit
Cross-border cycles, longer and more document-dependent (see the chapter on documentary collections), complicated by jurisdictional and currency factors.
Taught in Credit control and collections
H
- Hybrid structures
Common in larger Kenyan banks and SACCOs: a centralised early-stage collections/call-centre function, escalating to relationship managers or a specialist recoveries unit for larger or more complex accounts.
Taught in Credit control and collections
M
- Manual process
Individually reviewed accounts, personalised calls and letters, resource-intensive but suited to high-value or complex accounts.
Taught in Credit control and collections
T
- Trade credit
Business-to-business, cycles tied to invoice terms, often with a relationship-based, more negotiated approach given the ongoing commercial relationship at stake.
Taught in Credit control and collections
The full glossary adds every term from the other 9 chapters, A to Z, each with the chapter that teaches it.