CCP Advanced Level
Leadership and Management glossary
Every term this guide defines, A to Z, each with the chapter that teaches it. Open it when a word in a question is unfamiliar, and test yourself on it in the last week: cover the definition and say it in one sentence.
8 terms from the free first chapter
A
- Administration
Focuses on setting policy and overall direction, more strategically oriented, though in practice the two overlap significantly at senior levels.
Taught in Introduction to management
D
- Decisional roles
Entrepreneur, disturbance handler, resource allocator, negotiator.
Taught in Introduction to management
I
- Informational roles
Monitor, disseminator, spokesperson.
Taught in Introduction to management
- Interpersonal roles
Figurehead, leader, liaison.
Taught in Introduction to management
L
- Lower (operational/first-line) management
Directly supervises day-to-day operational work.
Taught in Introduction to management
M
- Management
Focuses on execution, getting things done through people, more operationally oriented.
Taught in Introduction to management
- Middle management
Translates strategy into departmental plans, coordinates between top and operational levels.
Taught in Introduction to management
T
- Top management
Sets overall strategy and direction (e.g. board, CEO).
Taught in Introduction to management
The full glossary adds every term from the other 12 chapters, A to Z, each with the chapter that teaches it.