CQP Foundation Level
Quality Planning, Risks and Opportunities Management glossary
Every term this guide defines, A to Z, each with the chapter that teaches it. Open it when a word in a question is unfamiliar, and test yourself on it in the last week: cover the definition and say it in one sentence.
6 terms from the free first chapter
Q
- Quality plan
A document specifying which procedures and associated resources shall be applied by whom and when to a specific object, whether a project, product, process or contract. It is a plan for a particular thing, not a general system document.
Taught in Introduction to quality planning
- Quality planning against quality control
Planning determines what conformity means and how it will be achieved; control determines whether it has been achieved. Planning is prospective, control is concurrent.
Taught in Introduction to quality planning
- Quality planning against the quality management system
The system, described in Quality Management Systems, is the standing arrangement. A quality plan applies that system to one specific case, adding whatever the case requires beyond it. A construction contract or a one-off export order typically gets a quality plan; routine production does not.
Taught in Introduction to quality planning
S
- Setting quality objectives
Deciding what is to be achieved, in measurable terms, at each relevant function, level and process.
Taught in Introduction to quality planning
- Specifying operational processes
Determining how the objective will be delivered: which processes, in what sequence, with what controls and acceptance criteria.
Taught in Introduction to quality planning
- Specifying resources
Determining what people, infrastructure, environment, measuring equipment and knowledge the processes will need.
Taught in Introduction to quality planning
The full glossary adds every term from the other 9 chapters, A to Z, each with the chapter that teaches it.