CS Foundation Level
Communication Skills and Records Management glossary
Every term this guide defines, A to Z, each with the chapter that teaches it. Open it when a word in a question is unfamiliar, and test yourself on it in the last week: cover the definition and say it in one sentence.
13 terms from the free first chapter
C
- Channel
The medium the message travels through, spoken, written, electronic.
Taught in Introduction to communication
- Cultural barriers
Differing norms, values or communication styles across cultures (see cross-cultural communication in the chapter on types of communication).
Taught in Introduction to communication
D
- Decoding
The receiver interpreting the encoded message.
Taught in Introduction to communication
E
- Encoding
Converting the message into words, symbols or gestures the receiver can interpret.
Taught in Introduction to communication
F
- Feedback
The receiver's response, confirming whether the message was understood as intended.
Taught in Introduction to communication
M
- Message
The information, idea or feeling being communicated.
Taught in Introduction to communication
N
- Noise
Anything that distorts or interferes with the message at any stage.
Taught in Introduction to communication
O
- Organisational barriers
Too many hierarchical layers, unclear reporting lines, or information overload.
Taught in Introduction to communication
P
- Physical barriers
Distance, poor connectivity, environmental noise.
Taught in Introduction to communication
- Psychological barriers
Stress, prejudice, or a closed attitude toward the message.
Taught in Introduction to communication
R
- Receiver
The person the message is intended for.
Taught in Introduction to communication
S
- Semantic (language) barriers
Jargon, ambiguity, or words understood differently by sender and receiver.
Taught in Introduction to communication
- Sender
The originator of the message.
Taught in Introduction to communication
The full glossary adds every term from the other 11 chapters, A to Z, each with the chapter that teaches it.