DQM Core Units
Customer Relationship Management glossary
Every term this guide defines, A to Z, each with the chapter that teaches it. Open it when a word in a question is unfamiliar, and test yourself on it in the last week: cover the definition and say it in one sentence.
2 terms from the free first chapter
E
- External customers
Individuals or organisations outside the organisation who purchase or receive its final products or services.
Taught in Internal and external customers
I
- Internal customers
Individuals or departments within the organisation who receive the output of another department's work, the next process in the sequence (see Quality Management System, on the sequence and interaction of processes).
Taught in Internal and external customers
The full glossary adds every term from the other 3 chapters, A to Z, each with the chapter that teaches it.