DQM Core Units
Quality Management System glossary
Every term this guide defines, A to Z, each with the chapter that teaches it. Open it when a word in a question is unfamiliar, and test yourself on it in the last week: cover the definition and say it in one sentence.
2 terms from the free first chapter
E
- External issues
Factors outside the organisation's control: the regulatory environment, market competition, technology change, and the wider economy.
Taught in The business context
I
- Internal issues
Factors within the organisation: its culture, resources, knowledge, and existing performance.
Taught in The business context
The full glossary adds every term from the other 3 chapters, A to Z, each with the chapter that teaches it.