Paper 2

INFORMATION SYSTEMS SUPPORT AND INTEGRATION

This paper is intended to equip the candidate with the knowledge, skills and attitude that will enable him/her to provide information systems support and integration services in an organization.

On completion, a candidate should be able to

Assemble a computer system and install operating system and application programs
Troubleshoot computer hardware and software
Disassemble, clean and reassemble the computer
Identify and replace faulty computer components
Undertake effective selection and acquisition of a computer system
Backup and restore data in a computer system
Undertake the system integration process in an organization
Apply system integration technologies
Integrate applications for businesses

Content

1
Introduction to Computer Support and Maintenance
1. 1.1
  Computer electronic components
2. 1.2
  Physics of electronics
3. 1.3
  Computer Digital Logic
4. 1.4
  Use of maintenance tools and equipment
5. 1.5
  Standard operating and maintenance procedures
6. 1.6
  Safety precautions
2
Computer System Assembly and Disassembly
1. 2.1
  Selection and compatibility issues
2. 2.2
  Assembly, disassembling, cleaning and reassembling
  1. 2.2.1
    Personal computers
  2. 2.2.2
    Portable and mobile devices
  3. 2.2.3
    Printers
3. 2.3
  Identifying hardware problems and replacing hardware parts
4. 2.4
  Upgrading computers
5. 2.5
  Electronic waste management
3
ICT Support Services
1. 3.1
  Computer support (Email, Remote Access, Wireless networks, Printing)
2. 3.2
  On-line support
3. 3.3
  Help desk management
4. 3.4
  Planning and providing staff training
5. 3.5
  Health and safety
4
Troubleshooting guide
1. 4.1
  Hardware Issues & Solutions
2. 4.2
  Software issues & Solutions
3. 4.3
  Improving the performance of slow computer (3)
5
Fundamentals of Computer Security
1. 5.1
  Level of computer security
2. 5.2
  Data protection
3. 5.3
  Backup and restoration procedure
4. 5.4
  Overview of data recovery
6
Computer Cyber Security
1. 6.1
  Application security
2. 6.2
  Information Security
3. 6.3
  Network Security
4. 6.4
  Disaster Recovery Planning
5. 6.5
  Operational Security
6. 6.6
  End User Education
7
Overview of System Integration
1. 7.1
  Information Systems concepts and definitions.
2. 7.2
  Components of Information Systems
3. 7.3
  Role of Information Systems & Integration
4. 7.4
  Integration requirements and architecture
5. 7.5
  System integration process
6. 7.6
  System Integration issues
8
Integrating Technology
1. 8.1
  XML Technologies
2. 8.2
  Web Service Technologies
3. 8.3
  “WS-“Web Service Technologies
9
Integrating Applications
1. 9.1
  Application Integration
2. 9.2
  Legacy Integration
3. 9.3
  Enterprise Integration
4. 9.4
  Integration Strategies