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Papers in this syllabus

Paper 9

NETWORK TROUBLESHOOTING

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This unit covers competencies required to identify common network issues, handling network issues and developing and documenting a network.

On completion, a candidate should be able to

  • Identify common network issues
  • Handle network issues
  • Develop and document a network

Content

  1. 1

    Identify common network issues

    Identify common network issues

    1. Procedures for network problem diagnosis Check the hardware Use ipconfig Use ping and tracert Perform a DNS check Contact the ISP Check on virus and malware protection. Review system logs

    2. Fault determination and identification Fault reporting Fault detection Fault Classification Fault location

    3. Isolate the problem

    4. Fault solving

    5. Testing

  2. 2

    Handle network issues

    Handle network issues

    1. Key terms are defined ✓ Troubleshooting ✓ Diagnosis ✓ Network maintenance

    2. Network troubleshooting tools ✓ Ping ✓ Tracert/traceroute ✓ Ipconfig/ifconfig ✓ Nslookup ✓ Netstat

    3. Network routine tasks

  3. 3

    Develop and document a network

    Develop and document a network

    1. Network infrastructure

    2. NetBrain documenting tools

    3. Network Documentation