DQM Core Units
Organizational Knowledge cheat sheet
Every chapter's key points, formulas and definitions on one page, for the last week before the exam. Each heading links to the chapter that explains it.
Building organisational knowledge
- Organisational knowledge is one of the resources a quality management system relies on: what the organisation and its people know about doing their work well, and it can be lost overnight if it is never captured.
- Tacit knowledge is personal, experience-based and hard to write down; explicit knowledge has been documented and can be transferred directly.
- Capture draws knowledge out of a person's head; codification writes it down in a structured, reusable form, turning tacit knowledge into explicit knowledge that survives the expert's departure.
- The knowledge management cycle runs: create or acquire, capture and codify, store, share and disseminate, apply, then review and update as the knowledge ages.
- Retain knowledge before an expert leaves through documentation, mentoring, a searchable repository and job rotation, and flag, update or retire outdated knowledge so the repository does not mislead.
Key terms
- Tacit knowledge
- Personal, experience-based knowledge that is hard to write down, a skilled technician's intuition for when a process is drifting.
- Explicit knowledge
- Knowledge that has been documented, in manuals, procedures, databases or reports, and can be transferred directly.
- SECI model
- Describes knowledge creation as a cycle of Socialisation, Externalisation, Combination and Internalisation, tacit knowledge repeatedly converting to explicit and back.
- Knowledge hierarchy (DIKW)
- Data, Information, Knowledge, Wisdom, a progression from raw facts to applied judgement.
The rest of the sheet covers
- Knowledge enablers
- Exam technique and revision
- Glossary