DQM Core Units
Organizational Knowledge glossary
Every term this guide defines, A to Z, each with the chapter that teaches it. Open it when a word in a question is unfamiliar, and test yourself on it in the last week: cover the definition and say it in one sentence.
4 terms from the free first chapter
E
- Explicit knowledge
Knowledge that has been documented, in manuals, procedures, databases or reports, and can be transferred directly.
Taught in Building organisational knowledge
K
- Knowledge hierarchy (DIKW)
Data, Information, Knowledge, Wisdom, a progression from raw facts to applied judgement.
Taught in Building organisational knowledge
S
- SECI model
Describes knowledge creation as a cycle of Socialisation, Externalisation, Combination and Internalisation, tacit knowledge repeatedly converting to explicit and back.
Taught in Building organisational knowledge
T
- Tacit knowledge
Personal, experience-based knowledge that is hard to write down, a skilled technician's intuition for when a process is drifting.
Taught in Building organisational knowledge
The full glossary adds every term from the other 3 chapters, A to Z, each with the chapter that teaches it.