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Paper 2

COMMUNICATION SKILLS AND ETHICS

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This unit specifies competencies required to apply communication skills and ethics. It involves demonstrating concepts of communication skills and ethics, applying writing skills in communication, applying presentation skills, conducting interviews, conducting meetings, applying ethics in communication and applying ICT skills in communication.

On completion, a candidate should be able to

  • Demonstrate concepts of communication skills and ethics
  • Apply writing skills in communication
  • Apply presentation skills
  • Conduct interviews
  • Conduct meetings
  • Apply ethics in communication
  • Apply ICT skills in communication

Content

  1. 1

    Demonstrate concepts of Communication Skills

    Demonstrate concepts of Communication Skills

    1. Meaning of communication

    2. Purpose of communication

    3. Elements of communication

    4. Stages of the communication process

      1. Source

      2. Encoding

      3. Channel

      4. Decoding

      5. Feedback

    5. Principles of effective communication

    6. Formal and informal communication channels

    7. Flow of formal communication

    8. Forms of communication

      1. Oral communication

      2. Non-verbal communication

      3. Written communication

      4. Visual communication

      5. Audio-visual communication

    9. Advantages and disadvantages

      1. f various forms of communication

    10. Effective listening

    11. Barriers to effective communication

  2. 2

    Apply writing skills in communication

    Apply writing skills in communication

    1. Steps in writing business documents

      1. Prewriting

      2. Drafting

      3. Revising

      4. Editing

    2. Rules of writing business documents

    3. Purposes of business documents

      1. Business letters

      2. Business reports

      3. Memorandum

      4. Circulars

      5. Advertisements

      6. Notices

      7. E-mail

  3. 3

    Apply presentation skills

    Apply presentation skills

    1. Definition of presentation

    2. Uses of presentation

    3. Presentation skills

    4. Elements of a presentation

    5. Methods of delivering a presentation

      1. Manuscript

      2. Memorised

      3. Extemporaneous

      4. Impromptu

    6. Basic parts of a presentation

    7. Importance of Audience analysis in presentation

    8. Use of visual aids in presentation

  4. 4

    Conduct interviews

    Conduct interviews

    1. Meaning of;

      1. Interview

      2. Interviewer

      3. Interviewee

    2. Purpose of interviews

    3. Types of interviews

      1. Unstructured

      2. Semi-structured

      3. Structured

    4. Skills for effective interviewing

    5. Importance of non- verbal communication in interviews

    6. Purpose of maintaining of interview documents

  5. 5

    Conduct meetings

    Conduct meetings

    1. Purpose of holding meetings in an organization

    2. Types of meetings

      1. Formal

      2. informal

    3. Stages of conducting formal meeting

    4. Importance of agenda of the meeting

    5. Role of the chairperson and the secretary in a meeting

    6. Importance of minutes

    7. Online meetings

      1. Video conferencing

      2. Teleconferencing

      3. Webinar

  6. 6

    Apply ethics in communication

    Apply ethics in communication

    1. Meaning of ethics and integrity

    2. Significance of ethics and integrity in communication

    3. Principles of ethical communication

    4. Purpose of employeesꞋ code of ethics

    5. Factors influencing ethical communication

    6. Ethical dilemmas in communication

    7. Handling ethical dilemmas in communication

  7. 7

    Apply ICT skills in communication

    Apply ICT skills in communication

    1. Use of ICT skills in communication