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Paper 3

INFORMATION SYSTEMS SUPPORT AND INTEGRATION

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This unit covers the competencies required to identify concepts of systems support and integration, assemble and disassemble computer systems, provide ICT support, perform troubleshooting, perform data protection and perform systems integration

On completion, a candidate should be able to

  • Identify Concepts of systems support and integration
  • Assemble and disassemble computer systems
  • Provide ICT support
  • Perform troubleshooting
  • Perform data protection
  • Perform systems integration

Content

  1. 1

    Identify Concepts of systems support and integration

    Identify Concepts of systems support and integration

    1. Computer electronic components

      1. The system unit

      2. Secondary storage

      3. Input/output devices

      4. Communication devices

    2. Computer maintenance tools

      1. Simple hand tools for basic disassembly and reassembly procedures

      2. Diagnostics software

      3. A multimeter

      4. Chemicals (such as contact cleaners), component freeze sprays, and compressed air for cleaning the system

      5. Foam swabs, or lint-free cotton swabs if foam isn’t available

      6. Memory module tester

    3. Standards operating and maintenance procedures

    4. Safety precautions

  2. 2

    Assemble and disassemble computer systems

    Assemble and disassemble computer systems

    1. Computer parts

      1. Processor

      2. Motherboard

    2. Cleaning computer parts

      1. Keyboard

      2. Mouse

      3. Display

    3. Identifying hardware problems

      1. Computer not starting

      2. Blank screen

      3. Frozen screen

      4. Slow computer

      5. Slow internet

    4. Upgrading hardware

    5. Managing electronic waste

  3. 3

    Provide ICT support

    Provide ICT support

    1. Methods of computer support

      1. Online

      2. Help desk

      3. Peer support

    2. Health and safety issues

    3. Training

  4. 4

    Perform troubleshooting

    Perform troubleshooting

    1. Fault finding

      1. Software tools

      2. Hardware tools

    2. Repairing and maintaining computer parts

  5. 5

    Perform data protection

    Perform data protection

    1. Levels of data security

    2. Type of data

      1. Public

      2. Internal

      3. Confidential

      4. Restricted

    3. Methods of data protection

      1. Access control

      2. Encryption

      3. Backup

    4. Data protection controls

      1. Authentication

      2. Access control

      3. Data masking

      4. Deletions and erasure

  6. 6

    Perform systems integration

    Perform systems integration

    1. Definition of system integration

    2. Systems requirements

      1. Hardware

      2. Software

    3. System integration methods