DQM Basic Units
Employability Skills cheat sheet
Every chapter's key points, formulas and definitions on one page, for the last week before the exam. Each heading links to the chapter that explains it.
Self-management
- Emotional intelligence is the ability to recognise, understand and manage your own emotions, and to recognise and respond well to the emotions of others.
- Assertiveness states your views, needs or boundaries clearly and respectfully; aggressiveness pursues your own needs at the other party's expense.
- Self-awareness, understanding your own strengths, weaknesses, values and emotional triggers, is the starting point for every other self-management skill.
- A personal vision, mission and goals give everyday effort direction, which becomes concrete through performance targets that are then monitored and evaluated.
- Self-management also covers practical wellbeing: financial literacy, a healthy lifestyle, and safety practices at work and in daily life.
Key terms
- Assertiveness
- Stating one's own views, needs or boundaries clearly and respectfully, without suppressing or overriding the other party.
- Aggressiveness
- Pursuing one's own needs at the other party's expense, disregarding their views or dignity.
The rest of the sheet covers
- Interpersonal communication
- Critical work habits
- Leading a team
- Planning and organising work
- Professional growth
- Workplace learning
- Problem solving
- Ethics at work
- Exam technique and revision
- Glossary