DQM Basic Units
Employability Skills flashcards
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Complete Flashcard Reference
Review every card in this deck. Open any card to reveal its answer. The first 10 are free; the other 38 come with the subject.
What is emotional intelligence?
The ability to recognise, understand and manage your own emotions, and to recognise and respond well to the emotions of others. It underpins managing emotions, assertiveness and most interpersonal skills.
What is empathy, and what does it make possible at work?
The ability to understand and share another person's perspective or feelings. It makes listening genuinely effective and lets you understand a customer's needs beyond the request they state.
What is the time concept?
Treating time as a finite, non-renewable resource that must be actively managed rather than simply spent. Punctuality, time consciousness and setting work priorities follow from it.
How does authority differ from power?
Authority: the formally granted right to direct others' work, attached to a position. Power: the actual ability to influence others' behaviour, which may come from authority, expertise or personal credibility, and does not always match a formal position.
What are the four functions of management?
Planning: deciding what needs to be done and how. Organising: arranging resources and people to carry the plan out. Leading: directing and motivating people toward the objective. Controlling: monitoring progress and correcting course where needed.
What does assessing training needs involve?
Comparing the skills a role requires against the skills a person currently holds, to identify the gap training should close, rather than pursuing training generically.
What are the three learning contexts?
Formal: training. Informal: observation. Incidental: learning from mistakes. Learning is not confined to a classroom.
What are the four steps of critical thinking?
1. Gather and question the available information rather than accepting it at face value. 2. Identify the assumptions being made, including your own. 3. Evaluate evidence and arguments objectively. 4. Draw a reasoned conclusion.
What is ethics, and how does it differ from the law?
Ethics is the set of moral principles that govern what is considered right and wrong conduct. It is distinct from what is merely legal: some unethical conduct is not illegal.
How does assertiveness differ from aggressiveness?
Assertiveness: stating your own views, needs or boundaries clearly and respectfully, without suppressing or overriding the other party. Aggressiveness: pursuing your own needs at the other party's expense, disregarding their views or dignity.
What is self-awareness, and why does it come first?
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How does setting performance targets differ from monitoring and evaluating performance?
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What does managing emotions mean?
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Which areas of personal wellbeing does self-management extend to?
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What do accountability and responsibility mean in self-management?
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What is interpersonal communication, and what distinguishes it?
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What do good listening skills involve?
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Why must a message be pitched to its type of audience?
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What does understanding a customer's needs involve?
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What are negotiation skills?
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What is workplace stress, and how is it managed?
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What is work-life balance?
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How does resource mobilisation differ from resource utilisation?
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Which health risks does health awareness as a work habit cover?
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Name five leadership qualities.
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What are the four steps of conflict resolution?
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What is team building?
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What does gender mainstreaming mean in a team?
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What are the five steps of decision making?
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How does problem-solving differ from decision making?
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How does monitoring work activities differ from evaluating them?
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Distinguish resource mobilisation, allocation and utilisation for a work plan.
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What is risk evaluation in planning work?
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Name five avenues for professional growth.
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What are licences and certifications?
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Why should professional development serve both personal and organisational goals?
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What does managing your own learning mean?
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What is workplace innovation?
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How does mentoring differ from coaching?
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What does contributing to the learning community at the workplace mean?
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What does creative thinking add to problem solving?
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What is testing assumptions, and why is it a separate step?
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What are data analysis tools in problem solving?
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How is problem solving applied to a dissatisfied customer?
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What is an ethical dilemma?
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What are the principles of ethics?
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Distinguish ethical standards, a code of ethics and organisation culture.
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What is a conflict of interest?
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How to revise with these cards
- Answer out loud or on paper before you turn the card: recalling is what fixes it.
- Go through the deck in short sessions of ten to fifteen minutes, every day.
- Shuffle once you know the order, so you are not answering from memory of the sequence.
- When a card catches you out, read the chapter it links to, then try the topic in a past paper.