Paper 6

INFORMATION COMMUNICATION TECHNOLOGY

This paper is intended to equip the candidate with knowledge, skills and attitudes that will enable him/her to apply information communication technology effectively in solving business problems, decision making and in adapting to new working environments.

On completion, a candidate should be able to

Demonstrate proficiency in decision making using contemporary information communication technology tools
Use various application packages to solve business issues
Use data communication networks, the Internet and e-commerce in optimising business opportunities
Apply data security measures and procedures
Implement information systems legal, ethical and social issues. Note to trainers: Trainers are advised to use a practical approach in offering tuition for this unit through infusing practical demonstrations in a computerized environment.

Content

1
Introduction to information communication technology (ICT)
1. 1.1
  Introduction to information communication technology
2. 1.2
  Computer hardware
3. 1.3
  Computer software
4. 1.4
  Programming languages and tools
5. 1.5
  Information systems personnel and hierarchy
6. 1.6
  Role of ICT in business environments
7. 1.7
  Information centres
8. 1.8
  Impact of ICT in business
2
Overview of operating systems
1. 2.1
  Overview of an operating system
2. 2.2
  Functions of an operating system
3. 2.3
  Types of operating systems
4. 2.4
  Computer booting
5. 2.5
  Selection and acquisition of operating systems
3
An overview of application packages
1. 3.1
  Word processing
  1. 3.1.1
    Features of a word processor
  2. 3.1.2
    Formatting and editing text
  3. 3.1.3
    Creating and formatting tables
2. 3.2
  Spreadsheets
  1. 3.2.1
    Features of a spreadsheet program
  2. 3.2.2
    Formatting and editing spreadsheet
  3. 3.2.3
    Formulas
  4. 3.2.4
    Functions; sum, average,min, max, IPMT, NPV,PMT,PV, VLOOKUP, HLOOKUP, COUNT, IF, sumif (18)
  5. 3.2.5
    Charts and graphs
  6. 3.2.6
    Working with pivot tables
  7. 3.2.7
    Linking formulas in different worksheets
  8. 3.2.8
    What if analysis; Goal seek and solver
3. 3.3
  Presentation software
  1. 3.3.1
    Features of a presentation program
  2. 3.3.2
    Typing and formatting text in slide
  3. 3.3.3
    Slide show
4
Computer networks
1. 4.1
  Computer networks concepts
2. 4.2
  Computer network hardware and software
3. 4.3
  Data transmission media
4. 4.4
  Types of computer networks
5. 4.5
  Advantages and limitations of networking
6. 4.6
  Cloud computing concepts, features and models
7. 4.7
  Internet of things (IoT)
5
The Internet
1. 5.1
  Introduction to the Internet
2. 5.2
  Applications of Internet
  1. 5.2.1
    Using search engines
  2. 5.2.2
    E-mails
  3. 5.2.3
    Electronic communication
3. 5.3
  Internet services – e-mails, www, instant messaging
4. 5.4
  Internet service providers (ISPs)
5. 5.5
  Applications of internet
6. 5.6
  Online collaborative tools; cloud sheets and cloud documents
7. 5.7
  Impact of internet on society
6
Data security
1. 6.1
  Overview of data security
2. 6.2
  Threats and controls
3. 6.3
  Data backup and restoration procedures
7
Information systems in an enterprise
1. 7.1
  Overview of information systems
2. 7.2
  Components of an information system
3. 7.3
  Types and characteristics of information systems
4. 7.4
  Systems in a functional perspective
5. 7.5
  Enterprise applications and the business process integration
8
e-Commerce
1. 8.1
  e-commerce concepts and features
2. 8.2
  Models of e-commerce
3. 8.3
  Impact of the internet on business
4. 8.4
  E-commerce enabling software
5. 8.5
  Business opportunities in e-commerce
6. 8.6
  E-commerce infrastructure and platforms
7. 8.7
  E-commerce payments methods (19)
8. 8.8
  Challenges of e-commerce
9. 8.9
  Securing e-commerce transactions
10. 8.10
  M-commerce and applications
11. 8.11
  Digital marketing methods
9
Mobile devices and applications
1. 9.1
  Overview of mobile computing
2. 9.2
  Types of mobile devices
3. 9.3
  Uses of mobile devices
4. 9.4
  Overview of mobile applications
5. 9.5
  Mobile browsers
10
Systems analysis and design
1. 10.1
  Elements of information systems
2. 10.2
  Systems theory
3. 10.3
  Types of information systems
4. 10.4
  Personnel involved in systems analysis and design
5. 10.5
  Systems analysis and design concepts
6. 10.6
  Systems development life cycle (SDLC)
  1. 10.6.1
    Definition of systems development life cycle
  2. 10.6.2
    Phases of SDLC
  3. 10.6.3
    Advantages and disadvantages of SDLC
7. 10.7
  Requirements elicitation
  1. 1.1.1
    Stakeholder analysis
  2. 1.1.2
    Need for requirements gathering
  3. 1.1.3
    Process for requirements gathering
  4. 1.1.4
    Requirements gathering tools and techniques
  5. 1.1.5
    Gap analysis
  6. 10.7.6
    Prioritisation of requirements
11
Legal, ethical and social issues in information systems
1. 11.1
  Information systems ethical and social concerns
2. 11.2
  The moral dimension of information systems
3. 11.3
  The legal issues in information systems