Paper CQP 202

Quality Control, Assurance and Performance Management

By the end of this subject the learner should be able to apply the concepts and principles of quality assurance controls and performance management for purposes of continual improvement of quality of products/services in the workplace, industry and or organizations.

On completion, a candidate should be able to

Explain the concept of Quality Control and Assurance
Apply tools for assuring compliance to standards
Illustrate the concept of performance management in relation to organizational, workplace, industry and business processes
Illustrate the relationship between Performance management and quality improvement
Discuss implementation of performance management system
Integrate the concept of Quality culture in the organization for Performance excellence

Content

1
Overview of Quality control and Assurance
Explain the concept of Quality Control and Assurance
1. Definitions of quality, Quality Control, Quality Assurance and concepts
2. Practical examples of Quality Control and Quality Assurance
3. Quality Assurance and Quality infrastructure
4. Internal Activities to ensure Quality/ quality control (Organizational/internal factors affecting quality)
5. External activities to Assure Quality/Quality Assurance (Environmental/external factors affecting quality)
6. Quality Control tools and Deployment
7. Quality assurance tools and Deployment
8. Conformance and Compliance to
2
Monitoring and Evaluating Quality in an organization
Describe the Concept of Quality Assurance and its relationship to how processes are performed
1. Practical examples of Quality Control and Quality Assurance
2. Control of quality of design, product and service delivery
3. Internal quality auditing
4. External quality auditing
5. Continual improvement persons, products, processes and systems
6. Documentation and records for quality
3
Assuring compliance to standards
Apply tools for assuring compliance to standards
1. Products standards/specifications
2. Services standards/specifications / guidelines
3. Assuring compliance to standards and conformance requirements
4. Structure-Input-process-
  1. utput relationships and product /service quality
5. Inspection process
6. Testing process
7. Auditing process
8. PDCA cycle and Quality improvements
4
Total Quality Management (TQM)
Illustrate the evolution of the concept of Total Quality management (TQM), Quality management
1. Concepts of Total Quality
2. Management (TQM)
3. Principles of TQM
4. Stages of successful implementation of TQM
5. Application of TQM principles
5
Performance Management concepts
Illustrate the concept of performance
1. Definition of performance management and
6
Performance management and quality
Indicate the linkage between performance management and quality of products and services
1. Quality standards and Performance management
2. Performance management and quality assurance
3. Entrenching Performance management and quality culture
7
Performance management Cycle and Quality improvement
Illustrate the relationship between Performance management and quality improvement
1. Performance Management Cycle and improvement of business processes
2. Application of performance management systems in quality improvement of products/services
3. Synergy of Performance Management cycle and
4. Deming’s Cycle in
  1. rganizational management
5. Performance Management and Quality improvement- experiences
8
Quality Assurance and performance Management
Demonstrate the link between Performance management and Quality assurance
1. The Link between Quality Assurance and Performance Management
2. Performance management tools and improvement of performance
3. Risk Based performance management
9
Elements of performance management system
Discuss the steps to be followed in the implementatio n performance management systems
1. Planning for performance/ Performance Management Plan
2. Monitoring and evaluation of Performance
3. Reviewing of Performance
4. Rewarding of Performance
10
Performance Measuremen t tools
Identify the various tools that are deployable in performance management in the workplace and or organizations
1. Performance appraisal & 360-degree feedback
2. SMART criteria and Personal development
3. Balanced Score Card
4. Performance Contracting
5. Application of the tools in realizing performance and quality excellence
11
Quality culture in the organization
Integrate the concept of Quality culture in the organization for Performance excellence
1. Customer Focus
2. Leadership and Change management
3. People empowerment
4. Continual improvement
5. Integrity, ethics and Corporate Social Responsibility