KasnebRevisions
Log inGet started
Papers in this syllabus

Paper CQP 304

Quality Improvement and Excellence Models

Read study notes

At the end of the unit, the learner should be able to apply Quality Management and excellence models in diagnosing organizational shortcomings and implementing Quality Improvement programs that upscale productivity and competitiveness in Organizations.

On completion, a candidate should be able to

  • Apply modern business and quality management principles to solve problems and streamline organizational processes.
  • Plan, develop and implement business and quality management strategies in all sectors of the economy.
  • Evaluate business and quality management strategies
  • Apply knowledge of global best practice trends in business and quality management.
  • Appreciate the role of Business Excellence in driving organizational competitiveness

Content

  1. 5

    1.42

    14.2

  2. 2

    Concepts of Quality & Productivity

    Understand quality and productivity

    1. Differentiate between Quality & Productivity

    2. Kaizen  What is Kaizen and Examples  Concept & Structure of promoting Kaizen  Comparison of Kaizen and Innovation  Kaizen steps& Methods  Foundations to Sustain Kaizen

  3. 3

    Quality information System

    Apply Quality information system

    1. Definitions:  Quality information  Quality information system

    2. Qualities of a good information:  Reliability, relevance, clarity, trustworthy, timely, etc.

    3. Sources of quality information-  primary, secondary informal/formal

    4. Importance of quality

  4. 4

    Quality Management Systems and Awards

    Understanding of Quality Management Systems and Awards

    1. Fundamentals of quality management systems

    2. Quality Awards  Malcom Baldridge  National Quality Award

  5. 5

    Quality Tools & Measurements

    Apply Quality Tools & Measurements

    1. Definition of Quality Measurement

    2. Importance of measurement

    3. Quality tools:  Histograms  Frequency distributions  Graphs  Charts: Tally charts, Process flow charts,  Control charts  Check sheets  Pareto analysis  Scatter diagrams etc.

    4. Cost of Quality:  Implementation vs

      1. pportunity cost  quality cost analysis

    5. Performance Measurement: purpose & techniques

    6. Performance Management  Quality teams and  Quality circles

    7. Performance Reviews

  6. 6

    Designing for quality

    Understand Design for quality in a firm

    1. Quality Service  Define Service  Characteristics of a service  Quality service delivery

    2. Product quality  Defining product  Reasons for Product or service design

    3. Design for Quality:  Methods  The design process

    4. Quality in Services versus manufacturing sectors

  7. 7

    Implementing

    Understand

    1. QM Changes:

  8. 8

    Apply Quality Improvement Techniques

    Quality Improvement

    1. Improving Human Resources  Recruitment and Training  Performance Appraisal  Compensation

    2. Improving Management Practices  Bench marking  Lean Six Sigma  Community of Practice

    3. Improving Products and Services  Value: Industrial Engineering/Value Analysis (Work Study, Measurement & Analysis)  Design Reviews  Business Process Re- engineering (BPR)

    4. Improving Production Processes  Just-in-Time

  9. 9

    Total Quality Management (TQM)

    Understand Total Quality Management approach to QM

    1. Introduction to TQM:  Defining TQM  Principles of TQM  Strategies to make TQM system work  Benefits of TQM  Criticism of TQM

    2. TQM frameworks & Models  The 5 Pillars of TQM  The Oakland’s model of TQM  The 4P’s and 3C’s  Integrated Model of TQM  The building blocks of TQM

  10. 10

    Quality Techniques

    Apply Quality Techniques to improve industrial productivity

    1. - Process Analysis

    2. Objectives of Process analysis

    3. Structure for Process analysis

    4. Motion Analysis

    5. What is Line Balance Improvement?

    6. Terms & definitions  Tact time (TT)  Cycle Time (CT)  Machine Time (MT)  Operation Time (OT)

    7. Line Balance Analysis  Pitch diagram  Line balance rate  Line balance improvement procedure

  11. 11

    Problem solving approaches

    Apply Problem Solving Techniques for Quality Improvement

    1. What is problem solving approach

    2. Problem solving steps  Select the theme  Grasp current status and set the target  Make the activity plan  Analyse the root causes  Develop and conduct the countermeasures  Confirm the effects of the countermeasures  Standardize

  12. 12

    Business Excellence and Awards

    Apply business Excellence models

    1. Definition of Business Excellence (BE)

    2. Core Themes of Excellence  Connection between Business Excellence and Quality Management  Global Excellence Models

    3. European Foundation for Quality Management (EFQM)  Malcolm Baldrige  Spring Model  SAI Global

    4. KIM Organisational

  13. 13

    Quality Management Leadership and Governance

    Quality management leadership and governance

    1. Leadership  Definitions  The role of leadership  Leadership commitment

    2. Leadership Styles:  Autocratic  Authoritative  Democratic  Laissez-Faire.

    3. The Baldrige /OPI View of Leadership

    4. Characteristics of excellent leadership for TQM:

    5. Leadership and Governance in QM

  14. 14

    Strategic Quality Management and Audits

    Understand Strategic Quality Management and Audits

    1. Definition of Strategy

    2. Planning Quality Strategy

    3. Strategic QM Implementation

    4. Strategic Quality Audits

    5. Quality as a competitive weapon

  15. 15

    Emerging issues in Quality Management

    E merging issues in quality management

    1. The QM Environment for Analysis:  legal,  business,  legislative etc

    2. Enforcement of Quality in Kenya: product/ service

    3. Quality and the law in the Kenya

    4. Impact of media on product/service quality

    5. Other emerging issues:  Knowledge management,