Paper 0413 551 08A

QUALITY MANAGEMENT SYSTEM

This unit covers the competencies required by a quality management Practitioner to establish a quality management system. The competencies include skills and knowledge for establishing a business context, quality management processes, and quality management documentation.

On completion, a candidate should be able to

Establish business context.
Establish quality management processes
Establish quality management documentation

Content

1
Establish business context
Establish business context
1. 1.1
  External and internal issues affecting the organization
2. 1.2
  Monitoring and reviewing external and internal issues
3. 1.3
  Interested parties relevant to the organization
4. 1.4
  Requirements of relevant interested parties
5. 1.5
  Monitoring and reviewing the requirements of relevant interested parties
6. 1.6
  Scope of the quality management system
2
Establish quality management processes
Establish quality management processes
1. 2.1
  Fundamental concepts of quality and quality management
2. 2.2
  Evolution of quality
3. 2.3
  Quality management principles
4. 2.4
  Quality management systems model
5. 2.5
  Processes of the quality management system
6. 2.6
  Quality Culture
7. 2.7
  Inputs and outputs of the quality management processes
8. 2.8
  Sequence and interactions of the quality management process
9. 2.9
  Criteria and methods of monitoring and measuring the quality management systems
10. 2.10
  Resources for the quality management system
11. 2.11
  Responsibilities and authorities for the quality management processes
3
Establish quality management documentation
Establish quality management documentation
1. 3.1
  Classification and roles of documents
2. 3.2
  Characteristic of documentation
3. 3.3
  Roles and responsibilities for documents
4. 3.4
  Documentation lifecycle
5. 3.5
  Storage of documents
6. 3.6
  Effective document management
7. 3.7
  Process flows for quality management
8. 3.8
  Documentation controls for quality management
9. 3.9
  Documented information for quality management