Paper 0417 551 09A

ORGANIZATIONAL KNOWLEDGE.

This unit covers the competencies required by a quality management Practitioner to Manage organizational knowledge. The competencies include developing, Sharing, and transforming organizational knowledge and also establishing organizational knowledge enablers.

On completion, a candidate should be able to

Develop organizational knowledge
Share and transform organizational knowledge
Establish organizational knowledge enabler

Content

1
Develop organizational knowledge
Develop organizational knowledge
1. 1.1
  History of Knowledge management
2. 1.2
  Importance of Knowledge management
3. 1.3
  Types of knowledge management
4. 1.4
  Knowledge acquisition and application tool
5. 1.5
  Knowledge capture and codification
6. 1.6
  Knowledge Management cycle
7. 1.7
  Knowledge Management models
8. 1.8
  Knowledge retention methods
9. 1.9
  Handling outdated and/or invalid knowledge
2
Share and transform Organizational knowledge
Share and transform Organizational knowledge
1. 2.1
  The Social Nature of Knowledge
2. 2.2
  Knowledge Sharing Communities
3. 2.3
  Methods for knowledge sharing and dissemination
4. 2.4
  Methods for knowledge transformation
5. 2.5
  Practical strategic implications of Knowledge Sharing
6. 2.6
  Methods for organizational knowledge conveyancing
7. 2.7
  Obstacles to Knowledge Sharing
3
Establish organizational knowledge enabler
Establish organizational knowledge enabler
1. 3.1
  Knowledge application at the individual, group, and organizational levels
2. 3.2
  Practical strategic implications of knowledge application
3. 3.3
  Human resource roles and responsibilities
4. 3.4
  The organizational knowledge management process
5. 3.5
  Organizational knowledge management technology and infrastructure
6. 3.6
  Organizational knowledge governance frameworks