Paper 0413 551 14A

QUALITY IMPROVEMENT PROJECTS

This unit covers the competencies required by a quality management Practitioner to manage quality audits. The competencies include skills and knowledge for planning quality audits, conducting quality audits, and managing post-audits activities.

On completion, a candidate should be able to

Determine improvement project
Determine product, service, or process improvement tools
Develop a product, service, or process improvement plan
Perform product, service, or process improvement

Content

1
Determine improvement project
Determine improvement project
1. 1.1
  Analysis of organizational processes
2. 1.2
  Types of risks in projects - financial, strategic, project, performance.
3. 1.3
  Analysis of risks and opportunities
4. 1.4
  Identification of opportunities for improvement
2
Determine product, service, or process improvement tool
Determine product, service, or process improvement tool
1. 2.1
  Identification of products, services, and processes for improvement
2. 2.2
  Tools used in project management
3. 2.3
  Scope of improvement projects
3
Develop a product, service, or process improvement plan
Develop a product, service, or process improvement plan
1. 3.1
  Concepts of planning
2. 3.2
  Activities involved in improvement plans
3. 3.3
  Time management in planning
4. 3.4
  Types of resources in improvement projects - time, people, equipment, knowledge, information, finances.
5. 3.5
  Assigning roles and responsibilities
4
Perform product, service, or process improvement
Perform product, service, or process improvement
1. 4.1
  Execution of projects
2. 4.2
  Monitoring and measuring criteria and methodologies
3. 4.3
  Types of improvement reports
4. 4.4
  Closure of improvement projects