Paper 0417 551 12A

QUALITY ASSURANCE

This unit covers the competencies required by a quality management Practitioner to perform quality assurance functions. The competencies include establishing quality assurance criteria, determining resources for monitoring and measuring, performing quality control, and evaluating the quality control process.

On completion, a candidate should be able to

Establish quality assurance criteria
Determine resources for monitoring and measuring
Perform quality control
Evaluate the quality control process

Content

1
Establish quality assurance criteria
Establish quality assurance criteria
1. 1.1
  Quality assurance tools and deployment
2. 1.2
  Organizational products, services, and processes
3. 1.3
  Parameter for Products, services, and processes
4. 1.4
  Critical limits for the parameter
5. 1.5
  Schedule for product, service, and process monitoring
2
Determine resources for monitoring and measuring
Determine resources for monitoring and measuring
1. 2.1
  Process monitoring and measurement tools
2. 2.2
  Developing verification
3. 2.3
  and/calibration schedule
4. 2.4
  Quality control documentation
3
Perform quality control
Perform quality control
1. 3.1
  Monitoring and inspection of products and services.
2. 3.2
  Product, service, or process tests
3. 3.3
  Product, service, and process performance level reports
4
Evaluate the quality control process
Evaluate the quality control process
1. 4.1
  Collating product, service, and process perfor- mance data
2. 4.2
  Quality control tools
3. 4.3
  Analysis of Product, service, or process perfor- mance data